More than 45,000 SMEs and nearly a thousand Swiss fiduciaries can no longer use their “Winbiz cloud” management software, which is accessible online. Blame a cyber attack that hit the Bernese host Infopro. The situation should continue until this weekend.
Bertrand Berthoud, director of the Petite cave du Chablais, in Collombey (VS) and Villeneuve (VD), has been unable to issue invoices, order forms or payslips since Monday morning.
Software failure falls badly. “It’s scary how dependent we are on all this technology, because we’ve completely stopped,” he laments.
And to clarify: “When I say ‘completely stopped’, that’s not entirely true. We’ve found solutions for temporary relief. For example, we have a big wine sale at the end of the week. It’s the biggest week of the Petite cave du Chablais. We are completely stressed about having to find solutions to be operational, when 400 people will come to our house.”
Arguing on Winbiz
The Winbiz company, which supplies the software, is therefore faced with many worried and dissatisfied customers. For Pascal Eichenberger, its director, we will still have to wait until this weekend. “We are in the process of reassembling the system on a new infrastructure. We should be able to reassemble things for this weekend. To choose between reassembling everything but risking Friday evening or availability on Sunday, we will take the fix on Sunday Security will really come before everything in this case.”
Pascal Eichenberger also assures that his company is working to repair the damage: “Of course, we are all mobilized to go as quickly as possible. I know that many companies are counting on us to take this hacking thing lightly. We’re all on board.”
All data can be found by companies, says Winbiz. An investigation is underway to find out the details of the cyber attack suffered by the Bern company Infopro, which hosts the software. According to this, no data leaks were detected.